Rubbish Clearance Uxbridge Privacy Policy

This Privacy Policy explains how Rubbish Clearance Uxbridge collects, uses, stores and shares personal data relating to our customers. It applies to all Rubbish Clearance Uxbridge customers and prospective customers in our service area, including those who contact us by phone, email, online forms, or any other method.

Rubbish Clearance Uxbridge is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Rubbish Clearance Uxbridge is the controller of your personal data. This means we decide how and why your personal data is used in connection with our rubbish clearance and related services.

If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details published on our main customer communications, such as our website or invoices.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or contact us:

Contact and identity details: name, title, telephone number, mobile number, email address, and postal address of the property where services are requested or carried out.

Service details: information about the type of rubbish clearance or related service you request, property access details provided by you, and any instructions or notes you supply about the job.

Billing and payment information: records of invoices, amounts paid, payment method used, and limited payment-related details required for processing transactions. We do not store full payment card details; where card payments are taken, they are processed by a secure payment processor.

Communication records: emails, text messages, phone call notes, and other correspondence between you and Rubbish Clearance Uxbridge, including any feedback or complaints.

Technical and usage information: when you visit our website we may collect technical information such as IP address, browser type, and information about how you navigate our website, using cookies or similar technologies where permitted by law and, if required, with your consent.

Publicly available information: where relevant, we may supplement the information you provide with publicly available information, such as basic details about a business property, where needed to deliver our services.

Lawful Basis For Processing

Under data protection law we must have a lawful basis to process your personal data. Rubbish Clearance Uxbridge relies on the following lawful bases:

Performance of a contract: we process personal data when it is necessary to provide our services, respond to your enquiries, give you a quote, carry out a collection, send invoices, or manage your bookings and payments.

Legal obligation: we process personal data when required to comply with legal and regulatory obligations, such as record-keeping for tax purposes or cooperating with local authorities where we are legally obliged to do so.

Legitimate interests: we process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes improving our services, managing our relationship with customers, handling queries and complaints, and maintaining appropriate business records.

Consent: where required by law, for example for certain types of marketing communications or optional cookies, we will only process your personal data if you have given your clear consent. You can withdraw your consent at any time.

How We Use Your Personal Data

Rubbish Clearance Uxbridge uses personal data for the following purposes:

To provide quotations, confirm bookings, and deliver rubbish clearance and related services at your property.

To communicate with you about your enquiry, booking, or existing service, including sending confirmations, reminders, and updates.

To process payments, issue invoices, receipts, and manage any refunds or account queries.

To manage our relationship with you as a customer, including dealing with feedback, compliments, or complaints.

To manage our business operations, such as scheduling collections, managing staff and vehicles, and monitoring service quality.

To comply with applicable laws, regulations, and guidance, including those relating to waste disposal, tax, and accounting.

To protect our legal rights, for example in connection with the recovery of unpaid invoices or in the event of a dispute.

Where allowed, to send you information about our services, offers, or updates that we think may be of interest, and to understand how our marketing is performing.

Data Processors And Sharing Of Personal Data

We sometimes share personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your personal data following our instructions and for the purposes described in this Privacy Policy.

Typical processors and recipients may include:

IT and hosting providers who store data and provide our email, website, and business systems.

Payment processors and banking providers who manage card payments and financial transactions.

Accountants and professional advisers who need access to certain records for regulatory and reporting purposes.

Customer service and communication tools where we manage emails, messages, and job scheduling.

Where required by law, regulators, local authorities, law enforcement bodies, or courts.

We do not sell your personal data. If we are involved in a business sale, merger, or restructuring, your personal data may be transferred to a new owner as part of that transaction, in accordance with data protection law.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is given appropriate protection. This may include using countries that have been recognised as providing an adequate level of data protection, or putting in place standard contractual clauses or other safeguards approved by data protection authorities.

Data Retention

Rubbish Clearance Uxbridge will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In practice, this means that we will typically retain:

Basic customer records, including contact details and service history, for a period required by tax and accounting rules after the end of our relationship with you.

Financial records, such as invoices and payment records, for the period required by law.

Communication records for a period necessary to respond to queries, deal with complaints, and maintain accurate records of our interactions.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Rubbish Clearance Uxbridge customers in our service area, subject to any legal limitations or exemptions.

Right of access: you have the right to request a copy of the personal data we hold about you and to receive information about how we use it.

Right to rectification: you have the right to ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not need to keep it for legal reasons.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify data.

Right to data portability: in some cases you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format and to ask us to transmit it to another controller where this is technically feasible.

Right to object: you have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes.

Rights relating to automated decision-making: Rubbish Clearance Uxbridge does not carry out solely automated decision-making that produces legal or similarly significant effects about you.

To exercise any of your rights, please contact us using our published contact details. We may need to verify your identity before responding to your request. We will respond within the time limits set by data protection law.

Marketing Communications

We may use your contact details to send you information about our services that we believe may be relevant to you. Where required by law, we will obtain your consent before sending marketing communications by electronic means.

You can opt out of receiving marketing communications at any time by contacting us or by using any unsubscribe option included in the message. Even if you opt out of marketing, we may still contact you with essential service messages, such as booking confirmations or important updates about existing services.

Security Of Your Personal Data

We take the security of your personal data seriously. Rubbish Clearance Uxbridge uses appropriate technical and organisational measures to protect your information from unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and staff awareness of data protection responsibilities.

While we take reasonable steps to safeguard your data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority in accordance with our legal obligations.

Complaints And Supervisory Authority

If you are unhappy with how we handle your personal data, please contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioners Office, which is the supervisory authority for data protection in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. When we make significant changes, we will take reasonable steps to bring them to your attention. The most current version of this Privacy Policy will always apply to how we process your personal data.

This Privacy Policy applies to all Rubbish Clearance Uxbridge customers and prospective customers in our service area and is effective from the date it is published or last updated.