Rubbish Clearance Uxbridge Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Uxbridge provides waste removal and rubbish collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Rubbish Clearance Uxbridge, we, us or our means the waste removal service provider operating under this name in the United Kingdom.

1.2 Customer, you or your means the person, firm or company who requests or receives waste collection or clearance services from us.

1.3 Services means any rubbish removal, waste collection, loading, transportation, recycling, clearance, or related services we provide.

1.4 Waste means any items, materials, or substances presented to us for removal, including household rubbish, commercial waste, garden waste, bulky items and similar materials, but excluding any items we are not permitted to carry or dispose of by law or under these Terms and Conditions.

1.5 Contract means the agreement between you and us for the provision of Services, comprising these Terms and Conditions and any written or verbal booking confirmation issued by us.

2. Scope of Services

2.1 We provide waste removal and rubbish clearance services within our designated service area. The specific Services to be provided will be agreed at the time of booking based on the information you supply.

2.2 Our Services generally include the loading of waste onto our vehicle from an agreed collection point, transportation, and disposal or recycling at an authorised facility, in accordance with applicable UK waste regulations.

2.3 We reserve the right to refuse to collect any waste that we reasonably believe is hazardous, prohibited, not as described at the time of booking, or unsafe to handle or transport.

2.4 We will take reasonable care when carrying out our Services at your property but do not dismantle or alter structural elements, fixed installations, or any part of the building or grounds unless specifically agreed in writing.

3. Booking Process

3.1 You may request a booking for our Services by telephone, email, online form, or other communication methods that we accept.

3.2 When you contact us, you will be asked to provide accurate information about the type, approximate volume, and location of the waste, as well as access details and any relevant parking requirements.

3.3 On the basis of the information you provide, we may give you an estimated price or a pricing range. This estimate is not binding and may be amended on site if the actual waste or work differs from your description.

3.4 A booking is only confirmed when we have accepted your request and provided you with a date and time (or time window) for the collection, either verbally or in writing. At this point, a Contract is formed between you and us, subject to these Terms and Conditions.

3.5 We will make reasonable efforts to arrive within the agreed time window, but all times are approximate and subject to traffic conditions, weather, operational constraints, and unforeseen circumstances. Time is not of the essence in relation to our arrival or completion times.

4. Access and Customer Responsibilities

4.1 You are responsible for providing safe, reasonable, and legal access to the collection point, including arranging any necessary parking permissions or permits, unless we have expressly agreed otherwise.

4.2 You must ensure that the waste is accessible at the agreed time and that any gates, doors, or access routes are unlocked and free from obstruction. If access is restricted or unsafe, we may refuse service or charge additional fees for waiting time or aborted visits.

4.3 You must ensure that the waste presented for collection matches your description at the time of booking. If there is a significant difference in volume, weight, type, or difficulty of removal, we may adjust our price accordingly or decline to carry out the Service.

4.4 You warrant that you either own the waste or are authorised by the owner to arrange its removal and disposal. You agree to indemnify us against any claims, costs, or expenses arising from a breach of this warranty.

5. Pricing and Payment

5.1 Our charges are based on factors including, but not limited to, the volume and weight of the waste, the nature of the materials, loading time, access conditions, and any additional labour required.

5.2 Unless otherwise stated, prices quoted are inclusive of disposal costs and any applicable taxes, but exclusive of additional charges such as congestion charges, parking fees, or penalties that may be incurred while providing the Services. Such additional costs may be charged to you at cost.

5.3 We may provide an estimated price in advance, which is subject to verification on site once our team has inspected the waste. If the actual cost is likely to exceed the estimate, we will attempt to agree a revised price with you before proceeding. If agreement cannot be reached, we may cancel the Service, and a call-out or cancellation charge may apply.

5.4 Payment is due on completion of the Service on the day of collection, unless we have agreed alternative payment terms in writing in advance.

5.5 We accept payment methods as notified to you at the time of booking or collection, which may include cash, debit or credit card, or bank transfer. We reserve the right to request full or partial payment in advance, particularly for large or commercial jobs.

5.6 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate applicable to commercial debts, or at a reasonable rate reflecting our costs of recovery. You will also be liable for any reasonable legal or collection costs incurred in recovering overdue amounts.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us as soon as possible. Cancellations or changes are only effective once we have confirmed acceptance.

6.2 If you cancel your booking less than 24 hours before the scheduled collection time, we reserve the right to charge a late cancellation fee to cover our administrative and operational costs.

6.3 If our team attends the property at the agreed time but is unable to complete the Service due to lack of access, incorrect information, or other circumstances within your control, we may charge an aborted visit fee and any related costs.

6.4 We reserve the right to cancel or reschedule the Service at any time due to operational reasons, safety concerns, extreme weather, vehicle breakdown, staff availability, or other circumstances beyond our reasonable control. In such cases, we will seek to provide as much notice as possible and offer an alternative date or a refund of any prepayments made.

7. Waste Types and Prohibited Items

7.1 We operate in compliance with UK waste legislation and industry best practice. Certain items and materials cannot be collected or may require special handling, permits, or additional charges.

7.2 Prohibited or restricted waste may include, but is not limited to: asbestos and asbestos-containing materials, clinical or medical waste, pressurised containers, explosives, corrosive or highly flammable substances, radioactive materials, chemical waste, oils, fuels, paints, solvents, gas bottles, and other hazardous or dangerous items as defined by law.

7.3 If you present prohibited waste without informing us in advance, we may refuse to remove it, leave it on site, or charge additional fees for its safe handling and lawful disposal, where we are able and authorised to do so.

7.4 You are responsible for informing us of any hazardous characteristics or special handling requirements of the waste at the time of booking. Failure to do so may result in additional charges, termination of the Service, and potential liability for any loss, damage, or regulatory action arising as a result.

8. Environmental Responsibility and Waste Regulations

8.1 We are committed to operating our rubbish clearance and waste collection services in accordance with relevant UK environmental and waste management regulations.

8.2 We will transport and dispose of collected waste only at authorised facilities, using appropriate documentation as required by law. Where possible, we will seek to reuse or recycle waste to minimise landfill disposal.

8.3 Once the waste has been collected and loaded onto our vehicle, it becomes our responsibility and will be handled in accordance with applicable regulations. However, you remain responsible for ensuring that the waste you present for collection has been lawfully produced and stored.

8.4 We may, upon request, provide reasonable evidence of lawful disposal for commercial customers where this is required for their records, subject to any applicable administrative charges.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

9.2 Subject to clause 9.1, our total liability to you for any loss or damage arising out of or in connection with the Contract, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total price paid or payable by you for the Services giving rise to the claim.

9.3 We will take reasonable care to avoid damaging your property when carrying out the Services. However, we shall not be liable for:

a damage to driveways, paths, or other ground surfaces arising from the weight or movement of our vehicles where you have requested or consented to us accessing over such areas, or where such access is reasonably necessary; b damage to items that are fragile, poorly secured, or not reasonably suitable for transport unless you have specifically drawn these risks to our attention in advance; or c any pre-existing damage, wear and tear, or structural weaknesses to buildings, fences, walls, gates, or other property.

9.4 We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of goodwill.

9.5 You are responsible for removing or securing any personal or valuable items from areas where we will be working. We accept no liability for loss of or damage to items that you intended to keep but were not clearly separated from the waste.

10. Customer Conduct and Health and Safety

10.1 You agree to cooperate with our staff and to follow any reasonable instructions given for health and safety reasons while we are on your premises.

10.2 We reserve the right to withdraw our staff and terminate or suspend the Service if they are subjected to abusive, threatening, or unsafe behaviour, or if conditions on site present an unreasonable risk to health and safety.

10.3 If we terminate or suspend the Service due to behaviour or conditions within your control, you may be liable for all or part of the agreed charges, plus any additional costs incurred.

11. Data Protection and Privacy

11.1 We may collect and process personal data such as your name, contact details, and address in order to manage bookings, provide Services, process payments, and handle enquiries or complaints.

11.2 We will handle your personal data in accordance with applicable data protection laws and will take reasonable measures to keep it secure. We will not sell your personal data to third parties.

11.3 We may share your personal data with employees, contractors, and service providers who need it to perform work on our behalf, and with regulatory or law enforcement bodies where required by law.

12. Complaints

12.1 If you are dissatisfied with any aspect of our rubbish clearance or waste collection services, you should contact us as soon as possible so that we can try to resolve the matter.

12.2 We may ask you to provide details of your complaint, including any supporting evidence. We will investigate and aim to respond within a reasonable timeframe.

12.3 Our internal complaints process does not affect your statutory rights under UK law.

13. Changes to These Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

13.2 The version of the Terms and Conditions in force at the time of your booking will apply to your Contract, unless a change is required by law or regulatory authority, in which case the updated terms may apply retrospectively where necessary.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Contract between you and us, are governed by and shall be construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services we provide.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the Services.

15.4 These Terms and Conditions, together with any booking confirmation provided to you, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.